Shipping policy
SHIPPING POLICY
Thank you for shopping with Mead's TCG collectibles & Emporium Limited. We aim to process and dispatch your order as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Times
- Order Processing: All orders are processed within1–2 business days (excluding weekends and UK bank holidays).
- Cut-Off Time: Orders placed after 2:00 PM will be processed on the following business day.
- Delays: If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.
2. UK Shipping Rates & Delivery Estimates
We ship to all addresses within the United Kingdom (including England, Scotland, Wales, Northern Ireland, the Channel Islands, and BFPO addresses).
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery (e.g., Royal Mail 48) | 2–4 business days | £3.99 / Free over £50] |
| Express Delivery (e.g., Royal Mail 24 / DPD) | 1–2] business days | £9.99 |
| Next-Day Delivery (Orders before cut-off) | Next business day | [£9.99 |
Delivery delays can occasionally occur due to courier issues or extreme weather.
3. Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will become active within 24 hours of dispatch.
- You can track your parcel directly through the link provided in the email or via your Shopify customer account.
4. Highlands, Islands, and Remote Deliveries
Please note that deliveries to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, and the Channel Islands may take an additional 1–2 business days to arrive. We do not charge extra surcharges for these regions unless specified at the checkout point for heavy/bulky items.
5. Damages and Missing Parcels
- Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery at Stephen@thetcgchase.com. Please save all packaging materials and damaged goods, and include photos of the damage so we can process a replacement or refund quickly.
- Lost Parcels: If your parcel has not arrived within 7 business days of the estimated delivery date, please notify us so we can open an investigation with the courier.
6. Incorrect Delivery Address
It is the buyer's responsibility to ensure that the shipping address is entered correctly at checkout. We cannot change the shipping address once the order has been dispatched. Mead's TCG collectibles & Emporium Limited is not responsible for lost packages due to incorrect addresses provided by the buyer.